There is a lot of discussion these days about changing the underlying psyche of the IT organization to emulate the ethos of a services company.

In a From Perception to Plan: Strategies for Assessing and Improving IT Business Satisfaction webinar sponsored by Citrix Online, some ideas are presented about how to go about doing just that.

Most of the conversation sticks to a pretty high level. The most tangible recommendation made by the speakers is to make sure the IT organization is consistently surveying end users about their needs and the perception of the IT department.

Citrix then recommends that one of the more efficient ways to start delivering IT as a service is to use its Citrix Assist software to allow IT organizations to more easily take remote control of a user’s desktop when there is a problem. The fundamental argument is that this approach will make it easier for the IT organization to support mobile workers, while also resolving IT issues faster.

Rating: The ideas are sound, but the details are light – TWM1